Material Issues
We have established “11 materialities (material issues)” with our customers, our employees, the environment, society, and governance as targets. These will serve as our benchmarks until 2030 for our business' growth and our work to achieve a sustainable society.
Customers
Maximize the value provided to customers
Material issues | Concrete efforts toward the resolution of material issues |
KPIs (by 2030) | |
---|---|---|---|
① | Enhancement of customer experience value by pursuing personalization | Increasing of customer connections and learning from them to wow other customers | Increase in the number of customers with connections to the Wacoal Group |
Increase in the number of people experiencing Wacoal’s unique services that enhance the customer experience | |||
Creation of products that exceed expectations and are loved | Revitalization of the innerwear business by promoting the development of new products and services that utilize customer data | ||
② | Endeavoring to expand business areas | Tackling challenges in new areas to support customers from every angle | Increase in growth and profitability in businesses other than women’s innerwear |
Creation of new business to contribute to well-being | |||
Expansion of internal resources into new fields | |||
Achievement of global growth to provide inspiration to customers around the world | Overseas business expansion | ||
③ | Deepening of product quality and building of service quality | Pursuit of quality control systems and quality levels demanded by the times | Continuous monitoring of product quality and implementation of improvement activities |
Maintenance and improvement of the quality of digital and over-the-counter services |
- Contribution to SDGs.
Employees
Achieve growth of each of our employees and establish a highly rewarding organization
Material issues | Concrete efforts toward the resolution of material issues |
KPIs (by 2030) | |
---|---|---|---|
④ | Growth into human resources who can expand their potential and have confidence, pride, and success | Growth into of human resources that proactively enhance self-proficiency and take on challenges with enthusiasm, regardless of generation or position | Enhancement of initiatives geared toward self-motivated career design and skill improvement |
Nurturing of human resources and creation of an environment in which employees can take on challenges with enthusiasm | |||
⑤ | Building of an organization that can demonstrate great results through co-creation and collaboration | Fostering of an organizational culture in which people from various positions can cooperate and achieve their missions | Development of a work environment in which people from diverse backgrounds can work together |
Increase in the number of employees who can act with clarity on what the Company should be and its mission | |||
⑥ | Continuous improvement of employees' health and health awareness | Improvement of employees' mental and physical health | Improvement of employees’ productivity and mental and physical health |
Improvement of health literacy |
- Contribution to SDGs.
Environment
Preserve the environment globally for future generations
Material issues | Concrete efforts toward the resolution of material issues |
KPIs (by 2030) | |
---|---|---|---|
⑦ | Promotion of business activities that reduce environmental impact | Fostering of environmental awareness among both employees and consumers | Visualization of ecological activities in business activities |
Achievement of a decarbonized society | Realization of a decarbonized society and reduction in CO2 emissions | ||
Promotion of waste reduction | Reduction of product disposal rate | ||
Achievement of a society of recycling resources | Increase in rate of environment-friendly materials used |
- Contribution to SDGs.
Society
Realize a society in which everyone plays an active role in their own way
Material issues | Concrete efforts toward the resolution of material issues |
KPIs (by 2030) | |
---|---|---|---|
⑧ | Promotion of co-creation innovation to solve social issues | Contribution to the improvement of women's QOL | Promotion of breast care activities |
Fulfillment of needs through products and services and development of ideas that contribute to improving women’s quality of life | |||
Contribution to women’s quality of life through ongoing dialogue with stakeholders | |||
Promotion of diversity and inclusion | Promotion of in-house enlightenment activities to foster an understanding of diversity-related issues such as gender | ||
Promotion of dialogue and co-creation activities with external stakeholders to foster an understanding of diversity-related issues such as gender | |||
Promotion of respect for human rights and CSR procurement activities | Establishment and implementation of human rights due diligence and promotion of human rights training | ||
Expansion of scope of CSR procurement activities |
- Contribution to SDGs.
Governance
Enhance governance toward realization of sustainable growth
Material issues | Concrete efforts toward the resolution of material issues |
KPIs (by 2030) | |
---|---|---|---|
⑨ | Implementation of highly-transparent management | Maintenance and establishment of an optimal corporate governance system that will improve effectiveness | Implementation of Japan’s Corporate Governance Code |
Demonstration of the Board of Directors’ functions and promotion of diversity | |||
Ongoing improvement of the system for the compensation of officers to increase corporate value | |||
Establishment of fair and motivating evaluation and compensation systems | |||
⑩ | Strengthening of the risk management system | Through compliance with laws and regulations and development of an organization with high ethical standards | Prevention of inappropriate behavior in corporate activities and enhancement of compliance awareness among all officers and employees |
Strengthening of organizational resilience by steadily responding to business risk | Review of selection methods and response policies for major risks, promotion of information security measures for digital transformation and communication technology operations, and enhancement of the business continuity plan | ||
⑪ | Continuous improvement of profitability and capital efficiency | Execution of the management strategy and clarification of roles and authority | Strengthened management of key performance indicators and verification of cost-effectiveness to improve the effectiveness of medium- to long-term strategies |
Implementation of business portfolio management to realize growth | |||
Establishment of an executive structure for timely and appropriate decision-making |
- Contribution to SDGs.