Material Issues

We have established “11 materialities (material issues)” with our customers, our employees, the environment, society, and governance as targets. These will serve as our benchmarks until 2030 for our business' growth and our work to achieve a sustainable society.

Customers

Maximize the value provided to customers

Material issues Concrete efforts toward the
resolution of material issues
KPIs (by 2030)
Enhancement of customer experience value by pursuing personalization Increasing of customer connections and learning from them to wow other customers Increase in the number of customers with connections to the Wacoal Group
Increase in the number of people experiencing Wacoal’s unique services that enhance the customer experience
Creation of products that exceed expectations and are loved Revitalization of the innerwear business by promoting the development of new products and services that utilize customer data
Endeavoring to expand business areas Tackling challenges in new areas to support customers from every angle Increase in growth and profitability in businesses other than women’s innerwear
Creation of new business to contribute to well-being
Expansion of internal resources into new fields
Achievement of global growth to provide inspiration to customers around the world Overseas business expansion
Deepening of product quality and building of service quality Pursuit of quality control systems and quality levels demanded by the times Continuous monitoring of product quality and implementation of improvement activities
Maintenance and improvement of the quality of digital and over-the-counter services
Contribution to SDGs.
3 Good Health and Well-Being
9 Industry, Innovation and Infrastructure
12 Responsible Consumption and Production

Employees

Achieve growth of each of our employees and establish a highly rewarding organization

Material issues Concrete efforts toward the
resolution of material issues
KPIs (by 2030)
Growth into human resources who can expand their potential and have confidence, pride, and success Growth into of human resources that proactively enhance self-proficiency and take on challenges with enthusiasm, regardless of generation or position Enhancement of initiatives geared toward self-motivated career design and skill improvement
Nurturing of human resources and creation of an environment in which employees can take on challenges with enthusiasm
Building of an organization that can demonstrate great results through co-creation and collaboration Fostering of an organizational culture in which people from various positions can cooperate and achieve their missions Development of a work environment in which people from diverse backgrounds can work together
Increase in the number of employees who can act with clarity on what the Company should be and its mission
Continuous improvement of employees' health and health awareness Improvement of employees' mental and physical health Improvement of employees’ productivity and mental and physical health
Improvement of health literacy
Contribution to SDGs.
3 Good Health and Well-Being
5  Gender Equality
8 Decent Work and Economic Growth

Environment

Preserve the environment globally for future generations

Material issues Concrete efforts toward the
resolution of material issues
KPIs (by 2030)
Promotion of business activities that reduce environmental impact Fostering of environmental awareness among both employees and consumers Visualization of ecological activities in business activities
Achievement of a decarbonized society Realization of a decarbonized society and reduction in CO2 emissions
Promotion of waste reduction Reduction of product disposal rate
Achievement of a society of recycling resources Increase in rate of environment-friendly materials used
Contribution to SDGs.
7 Affordable and Clean Energy
12 Responsible Consumption and Production
13 Climate Action

Society

Realize a society in which everyone plays an active role in their own way

Material issues Concrete efforts toward the
resolution of material issues
KPIs (by 2030)
Promotion of co-creation innovation to solve social issues Contribution to the improvement of women's QOL Promotion of breast care activities
Fulfillment of needs through products and services and development of ideas that contribute to improving women’s quality of life
Contribution to women’s quality of life through ongoing dialogue with stakeholders
Promotion of diversity and inclusion Promotion of in-house enlightenment activities to foster an understanding of diversity-related issues such as gender
Promotion of dialogue and co-creation activities with external stakeholders to foster an understanding of diversity-related issues such as gender
Promotion of respect for human rights and CSR procurement activities Establishment and implementation of human rights due diligence and promotion of human rights training
Expansion of scope of CSR procurement activities
Contribution to SDGs.
5 Gender Equality
10 Reduced Inequality
12 Responsible Consumption and Production

Governance

Enhance governance toward realization of sustainable growth

Material issues Concrete efforts toward the
resolution of material issues
KPIs (by 2030)
Implementation of highly-transparent management Maintenance and establishment of an optimal corporate governance system that will improve effectiveness Implementation of Japan’s Corporate Governance Code
Demonstration of the Board of Directors’ functions and promotion of diversity
Ongoing improvement of the system for the compensation of officers to increase corporate value
Establishment of fair and motivating evaluation and compensation systems
Strengthening of the risk management system Through compliance with laws and regulations and development of an organization with high ethical standards Prevention of inappropriate behavior in corporate activities and enhancement of compliance awareness among all officers and employees
Strengthening of organizational resilience by steadily responding to business risk Review of selection methods and response policies for major risks, promotion of information security measures for digital transformation and communication technology operations, and enhancement of the business continuity plan
Continuous improvement of profitability and capital efficiency Execution of the management strategy and clarification of roles and authority Strengthened management of key performance indicators and verification of cost-effectiveness to improve the effectiveness of medium- to long-term strategies
Implementation of business portfolio management to realize growth
Establishment of an executive structure for timely and appropriate decision-making
Contribution to SDGs.
8 Decent Work and Economic Growth
12 Responsible Consumption and Production
16 Peace, Justice and Strong Institutions
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