Engagement with Stakeholders

Engagement with stakeholders

We believe that constructive dialogue to enhance corporate value is important to deepen mutual trust with all stakeholders.

Main contact opportunities and tools with stakeholders

Customers Beauty advisors (sales staff), reception desks such as the Customer Center, commercials such as TV, SNS, websites, catalogs of products and services, PR events
Business Partners Business opportunities, exhibitions, factory tours
Employees and their families Labor-management council, training, "hotline", intranet, in-house newsletter
Local Communities Social Contribution Activities, Museum in Head Office
Governments Various reports, opinion exchange meeting
NPOs and NGOs Collaboration and cooperation to resolve regional issues, opinion exchange meetings, consumer education
Shareholders and Investors Issuance of various reports (securities reports, integrated reports, etc.), briefings, websites, etc.

In addition, we strive to communicate the Group's ESG activities to shareholders and investors at briefings for individual investors and IR activities.

Basic Policy on Constructive Dialogue with Shareholders and Other Stakeholders

We have adopted a basic policy on constructive dialogue with shareholders and other stakeholders and published it on our website. Company officers and employees attend meetings with shareholders and other stakeholders, and managing directors coordinate such meetings. Various factors are considered in relation to requests for meetings with directors, including the proposed subject matter of the meeting and the affiliations of the person seeking the meeting. In addition to fair, timely, and accurate disclosure about our business management and financial situation to shareholders and other investors in Japan and overseas, we help them gain a better understanding of our viewpoint and approach by actively distributing information about the market environment and our unique strengths.

Investor Relations Activities

The following investor relations activities were conducted in FY2020.

Activity Frequency Details
Japan Results briefings Twice Full-year and interim results briefings (held in Tokyo)
Individual meetings with institutional investors and analysts 98 times (companies in total) Interviews with the investor relations manager (including interviews with the president and representative director and directors)
Business briefings (small meetings) Once (8 companies) Briefings by the president and representative director
Conferences One days of participation (7 companies) Interviews with the president and representative director
Study tour of a sewing factory Twice Interviews with the investor relations manager and a tour conducted by the factory manager(held in Nagasaki, Fukui)
Seminars for individual investors Three days Seminars conducted by the investor relations manager(held in Kumamoto, Osaka, and Sendai)
Overseas Meeting with analysts Once Meeting conducted by the investor relations manager and the president of a local subsidiary (held in USA)
Individual meetings with institutional investors Two days (6 companies) Interviews with the president and the investor relations manager (held in USA)

In-house Feedback Provided each time that meetings for investors are held after full-year and interim results briefings Report on the activities of the investor relations manager (Targets: the president and representative director, directors, managers of operating companies, outside Audit & Supervisory Board members, etc.)
Integrated report briefing Third times briefing on the activities of the investor relations manager (Tagets:employees)
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