Wacoal Group's Basic Policies on CSR,
Relations with Stakeholders
We believe that meeting the needs and expectations of society and earning its trust are essential for the realization of sound corporate activities and sustained growth. Wacoal procures many different types of resources from society, including land,energy, personnel, and large amounts of raw materials.
However, we would be denied access to such resources if we did not have a relationship of trust with society. Accordingly, as we conduct our business activities, we will keep firmly in mind the need to consider and benefit society, without which our markets would not exist.
“Relationship of Mutual Trust with Society”
Our Policy on CSR Activities
Wacoal’s fundamental social responsibility is to manufacture products that customers love, develop products that meet current needs, and conduct business fairly to pave the way to a better future. In other words, we believe that our basic corporate social responsibility (CSR) is to build relationships of trust with customers and society through the development of businesses in an equitable manner and an uncompromising approach to manufacturing that provides customers with the products they seek.
We advance CSR initiatives based on seven basic principles and seven core subjects, all of which are in accordance with the ISO 26000 standards published in November 2010 (Japan Standards Association, 2010).Our seven basic principles are accountability, transparency, ethical behavior, respect for stakeholders’ interests, respect for the rule of law, respect for international codes of conduct, and respect for human rights. The seven core subjects are organizational governance, human rights, labor practices, the environment, fair operating practices, consumer issues, and community involvement and development.
Wacoal shall strengthen corporate governance with the aim of earning the trust of all stakeholders by being a valuable company. Wacoal shall ensure the transparency and equitability of its business management based on respect for international standards of conduct and in accordance with sound societal norms. Further, Wacoal shall implement corporate activities that earn stakeholders' trust and enhance enterprise value by strengthening compliance and corporate governance systems and remaining accountable to stakeholders.
Based on its management philosophy, Wacoal has put mutual trust and respect for people at the center of business management since its establishment. Believing respect for people to be a corporate responsibility, Wacoal shall further its basic understanding of human rights with respect to the right to live freely and with dignity and reflect this understanding in its business activities. Accordingly, Wacoal shall respect individuals' diverse values, personalities, and privacy. Furthermore, Wacoal shall prevent acts that disregard human rights, including discriminatory language or behavior with respect to race, religion, gender, nationality, physical or mental disabilities, or age; violent behavior; sexual harassment or authority-based harassment; and child labor or forced labor.
Based on a management philosophy that emphasizes mutual trust, Wacoal shall deepen mutual trust with employees and create workplace conditions that enable all employees to work actively and with a sense of fulfillment. Wacoal shall enhance measures aimed at creating a dynamic corporate culture by managing employees' health and safety in the workplace, training personnel, being receptive to diverse personnel and values, balancing work and private life, and building sound relationships between labor and management. In addition, Wacoal shall respect laws and regulations relating to labor, respect societal norms and international standards of conduct, establish employment regulations and other personnel regulations, and create workplaces that are comfortable to work in.
Wacoal shall promote environment-friendly business activities reflecting the view that protecting the environment is a corporate responsibility. Wacoal shall provide products that place little burden on the environment and prevent pollution by pursuing environment-friendly initiatives in a variety of processes related to products, from design and materials development through to manufacturing, distribution, and sales. Also, Wacoal shall adhere to environmental laws and regulations and its independent management standards, heighten employees' environmental awareness through education, and cooperate with and contribute to environmental preservation activities. Moreover, Wacoal shall disclose to the general public the progress of initiatives based on its environmental policies and other environmental preservation initiatives and advance initiatives that are integrated with society.
5．Fair operating practices
The cooperation of business partners and various suppliers, contractors, and plants supports Wacoal's manufacturing and sales activities and enables it to provide products customers love.
Wacoal shall respect international standards of conduct and adhere to laws and regulations and sound corporate ethics to ensure that it engages in fair business transactions and conducts business in a fair and open manner. Specifically, Wacoal shall comply with the Antimonopoly Act, the Act against Delay in Payment of Subcontract Proceeds, etc. to Subcontractors, the Act against Unjustifiable Premiums and Misleading Representations, the Pharmaceutical Affairs Act, and the Unfair Competition Prevention Act; protect and use its intellectual property rights; and rigorously respect the intellectual property rights of others. In conjunction with these activities, Wacoal shall educate employees about these issues.
6．Consumer issues (responding to customers)
Wacoal believes valuing each customer and responding to customer feedback sincerely is a duty and the key to earning trust. Accordingly, Wacoal shall learn from customer feedback and reflect it in products and services to provide products and services customers love. Wacoal shall ensure the quality of all operations involved in product lifecycles rigorously, including research and development, product planning, manufacturing, sales, distribution, and customer support. In these efforts, Wacoal shall protect customer's rights, comply with laws and regulations related to consumer protection, and provide safety and peace of mind. Furthermore, through its website and other media, Wacoal shall disclose a wide range of information to customers and promote fair activities.
7．Community involvement and development
Wacoal regards contributing to the development of local communities as an important social responsibility. With a view to developing local communities, Wacoal shall capitalize on the unique expertise and culture it has cultivated to benefit society at large, implement social initiatives that it is uniquely capable of realizing, respect relationships with stakeholders, and deepen communication with them.
Also, in each of the regions where it has businesses Wacoal shall respond to society's requests and expectations and contribute to society in areas where Wacoal can bring strengths to bear.
Relations with Stakeholders
All of our business activities are built on trust with a variety of stakeholders. We believe that only by meeting the expectations of all stakeholders through our business activities can we build "mutual trust," leading to increased trust and confidence in our company. The Wacoal Group defines its stakeholders as customers, shareholders/investors, business partners, employees and their families, local communities, NPOs and NGOs, and governments.
We will pursue true customer satisfaction by providing high-quality products and services that place customer satisfaction, safety and peace of mind first.
■Shareholders and Investors
We will conduct sound and transparent management and continuously heighten shareholder value through our business activities.
We aim to achieve sustained business development through fair transactions with our suppliers and business partners based on mutual trust.
■Employees and their families
We will promote internal communication and seek to develop autonomous human resources with a can-do spirit. We will also strive to create a positive and fulfilling workplace that is built on respect for human rights and mutual trust, by implementing a fair employee evaluation and compensation system.
As a member of the community, we will actively promote communication with the local communities within which we operate, and strive to contribute to the revitalization and well-balanced development of those communities.
As a good corporate citizen, we will comply with all laws and regulations, fulfill our tax payment obligations, and cooperate to ensure the smooth running of government administration.
■NPOs and NGOs
We will participate in building a better society through continuous dialogue and cooperation with NPOs and NGOs.
The Wacoal Group's System for Promoting CSR Initiatives
In 2004, the Wacoal Group established the CSR Promotion Office, which is dedicated to CSR initiatives, establishing CSR policies, coordinating with related divisions, gathering information, and conducting in-house educational initiatives. Currently, the department is positioned in the Corporate Communications Department, aiming to further improve internal and external information communication and communication with society.